Effective Date: August 7, 2026
Pristine Medical Solutions LLC (“Pristine,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Pristine Medical Billing mobile application (“App”).
By using the App, you agree to the practices described in this Privacy Policy.
Who We Are
Pristine Medical Billing is a secure provider portal developed by Pristine Medical Solutions LLC for healthcare providers who use our medical billing and practice management services.
The App allows authorized providers to securely access practice-related information, including patients, appointments, insurance information, claims, contracts, and billing insights.
Information We Collect
Depending on your use of the App, we may collect the following information:
Account Information
- Name
- Email address
- Phone number
- Provider credentials
- NPI (National Provider Identifier)
- Practice or clinic information
- User account identifiers
Practice Information
Authorized providers may access information including:
- Patient demographics
- Appointment information
- Insurance information
- Claims data
- Billing information
- Provider contracts
This information is accessed solely for legitimate healthcare operations and authorized business purposes.
Device Information
We may automatically collect:
- Device type
- Operating system
- App version
- Device identifiers
- IP address
- Crash reports
- Diagnostic information
How We Use Your Information
We use collected information to:
- Authenticate users
- Provide secure access to provider accounts
- Display patient and billing information
- Manage appointments and claims
- Improve application performance
- Respond to customer support requests
- Maintain security and prevent unauthorized access
- Comply with applicable legal and regulatory requirements
Data Security
Protecting sensitive healthcare information is our highest priority.
We implement appropriate administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures include encrypted communications, secure authentication, controlled system access, and ongoing security monitoring.
Information Sharing
We do not sell your personal information.
Information may be shared only:
- With authorized healthcare providers and staff
- With trusted service providers that support our services
- When required by law
- To protect our legal rights or investigate fraud or security incidents
Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Meet contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
Your Responsibilities
Users are responsible for:
- Keeping login credentials secure
- Maintaining the confidentiality of their account
- Reporting unauthorized account access immediately
- Using the App only for authorized healthcare purposes
Children’s Privacy
The App is intended exclusively for authorized healthcare providers and medical professionals.
It is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Third-Party Services
The App may rely on trusted third-party providers for services such as:
- Cloud hosting
- Authentication
- Analytics
- Crash reporting
- Push notifications
These providers process information only as necessary to provide their services and are required to maintain appropriate security measures.
HIPAA and Healthcare Information
Pristine Medical Solutions LLC is committed to protecting healthcare information in accordance with applicable laws and industry standards.
Authorized users are responsible for ensuring that their use of the App complies with all applicable privacy and security requirements, including HIPAA where applicable.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion where permitted by law
- Request information regarding how your data is processed
- Contact us regarding privacy concerns
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the updated version will be posted with a revised Effective Date.
Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Pristine Medical Solutions LLC
Email: info@pristinesolutions.org
Phone: (713) 893-8448
Office 1
117 S Lexington St, Suite 100
Harrisonville, MO 64701
Office 2
1209 Mountain Rd Pl NE, Suite R
Albuquerque, NM 87110